Frequently Asked Questions
How old do you need to be to shop at The Pretty Pussycat?
All ages are welcome, however children must be accompanied and supervised by an adult. You must be 18 to purchase sex toys and must be 21 to participate in any tobacco related purchase. Please be prepared to present a valid photo ID showing your date of birth.
I lost my gift card can you look it up?
Unfortunately, no. Gift cards are treated like cash, so we can not honor a card that is not present.
What is the price range on your toys?
We carry extremely high-end toys, inexpensive options, and everything in between. Come on in to see our current stock.
What is your return policy?
We accept exchanges on most of our items. These exchanges are determined on a case by case basis. Intimate items (vibrators, hosiery, etc.) cannot be exchanged. Some items carry a manufacturer’s warranty - see below. If you have further questions, please give us a call.
My toy won’t work even though it turned on in the store. what are my options?
We test everything in the store before it leaves to make sure it functions. Because of this we do not accept returns on toys. For sanitary reasons, please don’t bring your damaged toy back into the store. If you give us a call, we can attempt to troubleshoot over the phone. Some toys carry a manufacturer’s warranty - see below.
How DO I Get warranty service or more information about the manufacturer’s warranty?
Please find the manufacturer of your item in the list below and follow the accompanying link:
Evolved - http://evolvednovelties.com/warranty
Femme fun - https://www.femmefunn.com/warranty
NS Novelties - http://www.nsnovelties.com/warranty_info.html
NU Sensuelle - https://www.nusensuelle.com/pages/warranty
Rocks Off - https://www.rocks-off.com/activate-guarantee
We-vibe - https://we-vibe.com/warranty